How to Order

Whirlpool Bathtubs.com is the nation’s oldest and largest online retailer of whirlpool bathtubs, jetted tubs, spa tubs and Jacuzzi® bathtubs. Our parent company, O’Neil Plumbing Supply has been around since 1969 providing homeowners and contractors plumbing supplies and service for over 40 years. Our showroom is located in Richmond, Virginia and we ship worldwide.

We are available 24 hours a day to step you or your contractor through every phase of the planning and installation process.

Give us a call at 800-720-1062 to order your tub today.

Payment

We accept all major credit cards, checks and money orders. Charges will be applied to your credit card at the time the order is processed. Within 24 hours you will receive an email confirmation and receipt for your purchase along with an estimated shipping date.

Shipping

For shipments within the continental U.S, we provide free shipping direct to the customer via common carrier freight. Upon arrival, please inspect the product to ensure it has no damage. If there is any damage, note it on the delivery ticket and refuse the delivery. Call us within 24 hours and we will get a new shipment out to you. If you sign for the product and take delivery and you later find shipping damage you will be responsible for any claims against the freight company. We will provide you the information you need to file the appropriate claim.

Returns

Whirlpool bathtubs are special order items and  may not be returned.

The title of the whirlpool passes upon acceptance by the customer at the time of delivery. Please inspect the whirlpool before accepting delivery from the freight company. If the tub is damaged or not the way you ordered it, you must refuse delivery and call us immediately at 800-720-1062 to report the issue. We will get a new tub shipped out to you promptly.

Other items can be returned within 30 days of receipt. A restocking fee of 25% or more (varies among manufacturers) will be charged. Initial shipping charges are not refundable and the customer is responsible for shipping the items back to the manufacturer. Returned items must be returned in the original package. Returns are inspected upon receipt and if found to be not re-saleable, a refund will not be issued. Please contact us prior to returning any items. No unauthorized returns will be accepted. All returns must have a Return Authorization (RA) number clearly marked on the package. No credit will be issued without this number.

Delivery time on most whirlpool tubs is 2 to 3 weeks. We do not guarantee delivery times, however we can request specific ship dates. You can call us anytime at 800-720-1062 to check on the status of the delivery.